SAWS: Affordability Programs - Courtesy Notice Program
Aquifer Beaker

Edwards Aquifer

Aquifer Level 645.3'
8/20/18 - Official

The Edwards aquifer and its catchment area in the San Antonio region is about 8,000 square miles and includes all or part of 13 counties in south-central Texas.

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Stage 2:
Water On Your Day

Watering with an irrigation system or sprinkler is allowed only once a week from 7-11 a.m. and 7-11 p.m. on your designated watering day as determined by your address.

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Aquifer Level 645.3 | Stage 2: Water On Your Day

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Affordability Programs

Courtesy Notice Program

  Download Application

Courtesy Notice Program Application
Adobe PDF (34.4 KB)

Summary of Courtesy Notice Program
Adobe PDF (20 KB)

San Antonio Water System's Courtesy Notice Program offers residential customers with medical necessity 24 hours notice prior to interruption of service due to nonpayment.  This program is intended to allow these customers 24 hours to contact SAWS so that payment and/or satisfactory payment arrangements can be made to avoid service interruption. 


  • Must be a SAWS residential water and/or sewer customer.
  • Must be under a physician's care or have a household member residing at the property who is under a physician's care.
  • Must have physician's documentation of medical necessity on file with SAWS.

How to Apply

Courtesy NoticeA customer interested in participating in the program must complete an application form provided by San Antonio Water System for this purpose. The account must be in the name of the individual submitting the application, and the applicant must provide documentation acceptable to SAWS in order to establish and verify identity and medical necessity.

Applications are available at any SAWS Customer Service center, or by calling 210-233-CARE (2273).

Please mail applications to SAWS:

Attention: Courtesy Notice Program
2800 U.S. Hwy. 281 North
P.O Box 2449
San Antonio, Texas 78298-2449

Customers may fax completed applications along with supporting documentation
to 210-233-4882.

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