SAWS: Understanding Your Bill
Aquifer Beaker

Edwards Aquifer

Aquifer Level 663.7'
10/18/17 - Official

The Edwards aquifer and its catchment area in the San Antonio region is about 8,000 square miles and includes all or part of 13 counties in south-central Texas.

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Year-Round Watering Hours

Watering with an irrigation system or sprinkler is allowed any day of the week before 11 a.m. or after 7 p.m.

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Aquifer Level 663.7 | Year-Round Watering Hours

eBill Site Maintenance

4 - 6:00 a.m.

The SAWS eBill site will be unavailable from 4 - 6:00 a.m. due to site maintenance. We apologize for the inconvenience. Please check back soon!


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Paying Your Bill

Understanding Your Bill

Our goal is to provide you with an informative, detailed monthly statement that helps you better understand your water use and how you are charged for it. To make your bill easier to read, we have divided it into several easy-to-understand sections. The diagrams below provide a brief explanation of each section. 

If you need additional help understanding your bill, please contact us at 210-704-SAWS (7297) or service@saws.org.

Print List Print Version
1. Current Bill Summary
Provides a snapshot of your bill. The summary includes your SAWS account number and service address, followed by itemized charges, total amount due, and the payment due date.
2. Edwards Aquifer Water Level
Provides the current level of the Edwards Aquifer in comparison to record high and low levels, as well as water restriction stages.
3. Your Water Use in Gallons
Graphic display of your water consumption for the past year, your neighborhood average consumption, SAWS system-wide average consumption, and your next scheduled meter reading date.
4. Personalized Message
Information customized for each customer based on water use.
5. Payment Stub
Portion of the bill to be returned with payment.
6. Current Bill Calculation
Detailed, itemized breakdown of charges and calculations used to compute your bill total. 
7. How to Read Your Meter
Instructions on how to compute your water use since your meter was last read. The number used in the example is your actual meter reading for this billing cycle.
8. Special Messages
Displays important information regarding current SAWS programs and promotions.
9. Customer Service Locations
List of street addresses and office hours of SAWS Customer Service Centers.
Front of Bill Back of Bill