SAWS News: Have Questions About Your Bill?
Aquifer Beaker

Edwards Aquifer

Aquifer Level 684.4'
5/16/19 - Official

The Edwards aquifer and its catchment area in the San Antonio region is about 8,000 square miles and includes all or part of 13 counties in south-central Texas.

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Year-Round Watering Hours

Watering with an irrigation system or sprinkler is allowed any day of the week before 11 a.m. or after 7 p.m.

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Aquifer Level 684.4 | Year-Round Watering Hours

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Have Questions About Your Bill?

We know your time is valuable and when you need answers to questions about your bill, SAWS aims to make that process as efficient as possible for you.

imageWhether you prefer online or phone communication, there are several ways to reach us — it’s all part of our ongoing effort to make customer service more accessible to better serve you.

Online Chat

  • To chat with a customer service rep 8 a.m.-5 p.m. Mon.-Fri., visit

Call Center Saturday Hours

  • Our call center is open Saturdays 8 a.m.-noon for payments and account inquiries at 210-704-7297. Weekday hours have expanded to 7:30 a.m.-6 p.m.

Callback Option

  • During busy call center hours, callers will receive the option for a callback. You will not lose your place in line. Simply input a specific phone number or the system will use the one that appears on caller ID. When your turn comes up, the system will call you back.
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