SAWS News: SAWS Announces New Customer Assistance Program
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Edwards Aquifer

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11/15/18 - Official

The Edwards aquifer and its catchment area in the San Antonio region is about 8,000 square miles and includes all or part of 13 counties in south-central Texas.

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SAWS Announces New Customer Assistance Program

San Antonio Water System launched a new program today to help qualifying customers save money on their water bill. Uplift is a revamp on what was formerly known as the SAWS affordability program.

SAWS President/CEO Robert R. Puente and City Councilwoman Shirley Gonzales unveiled Uplift at a Customer Assistance Fair in District 5 Saturday morning at Burbank High School.

Uplift simplifies the process for customers applying for payment assistance. To find out if they qualify, all customers have to do is submit an application and SAWS will take care of the rest.

From there, they’ll be notified of each of the benefits that apply to them.

“The idea behind Uplift is to lend a hand to our neighbors during difficult times,” Puente said. “This new approach will allow SAWS to better serve customers who need a helping hand. That’s the inspiration for Uplift.”

While similar programs are currently being discussed in cities across the country, Puente pointed out, SAWS launched its payment assistance program in 2000. Today, nearly 30,000 families are enrolled.

“My office and SAWS pride ourselves on being a caring member of the San Antonio community, and that includes being there for our neighbors through triumphs and hardships,” Gonzales said.

“Working with some of my colleagues, we worked with SAWS to increase its annual budget for Project Agua (one of Uplift’s initiatives) to $400,000 to help families in need.”

At the event, SAWS also announced a new initiative that offers disabled veterans a payment extension on their monthly bill. This is in addition to 13 other initiatives offered to customers in need.

To learn more visit saws.org/uplift.

 

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