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Need plumbing repairs but can’t afford them? There is help available!
San Antonio Water System initiated the Plumbers to People program in 1994 to provide plumbing assistance to low-income residential customers seeking repairs to leaking plumbing fixtures in their homes.
Water leaks often go unrepaired. This increases water waste and leads to high bills for many low-income individuals and families who cannot afford to pay. The Plumbers to People program is designed to break this cycle.
Who is Eligible?
You can apply for the Plumbers to People program if:
- You are a SAWS water customer. (Sewer only customers are not eligible for this program).
- You are the homeowner and occupant.
- You meet the income eligibility requirements established by the City of San Antonio Department of Community Initiatives (DCI). Income requirements are similar to those for most government assistance programs.
The types of problems that can be repaired include leaking faucets and toilets or broken pipes. Plumbing problems such as stopped-up pipes are generally sewer-related and not eligible for this program.
How the Program Works
Call the DCI office at (210) 207-7830 for an appointment to see if you qualify:
- If you qualify, DCI will notify the SAWS with your contact information.
- SAWS then contacts a plumber under contract. The plumber is given your name, address, phone number and a brief description of the problem.
- The plumber then contacts you directly to arrange a service call. You must keep the appointment. If you cannot keep the appointment, you must call the plumber and cancel 24 hours in advance.
- Only plumbers under contract with SAWS are authorized to make repairs under this program. If you have the repairs made, you are not eligible for reimbursement under this program.
Individuals who believe they may be eligible for the Plumbers to People program should contact the DCI office at (210) 207-7830.
For questions concerning affordability options, please contact us at affordability@saws.org.
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