SAWS: Customer Service - High Bill Inquiry

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Checking for Leaks

Reading Your Water Meter

High/Low Pressure Problems

High Bill Concerns

SAWS is committed to providing our customers with timely assistance to resolve high bill concerns. If you have received a bill you believe may be inaccurate or inconsistent with your water use, please use the form below to report your concerns. We will be glad to assist you in determining the reason for the high bill and, if appropriate, make an adjustment to your account balance.

* indicates required fields.

Contact Information

First Name: *

Last Name: *

SAWS Account Number: *
Copy from your water bill without spaces or dashes.

Service Address: * Copy your service number and street exactly as it appears on your water bill.
Number	Street Name	Apt.

Preferred Method of Contact:

E-mail: *

Mailing Address:

Check here if mailing address is the same as your service address.
Number	Street Name	Apt.

Please tell us about the problem you are having and the action you would like us to take. Please check the appropriate boxes to indicate your choices. The more information you can provide on this form the quicker we will be able to resolve your request. Please allow ten (10) business days for a response from SAWS.

Water Leak Allowance Request
I would like my account reviewed and adjusted for water loss due to a leak.

Type of leak repaired:
	Broken pipe
	Toilet leak
	Other:

Click here for information on how to check for leaks.

Note: You will need to provide repair receipts. Be sure to include your SAWS account number and please indicate below how this documentation will be sent. Please send receipts to:

	e-mail:	HighBills@saws.org
	Postal Mail:	SAWS Account Review, P.O. Box 2449, San Antonio, Texas 78298
	Fax:	(210) 233-4163

Meter Reading Review Request
I believe my meter was read incorrectly.

I have re-read my meter according to the instructions provided.

My Current meter reading:
Date I read my meter:

Click here for instructions on how to read your meter.

I was not able to obtain my own meter reading. Please send an inspector to re-read the meter. You do not have to be home when the meter is re-read.

If SAWS confirms that your meter was misread you will receive a corrected bill via postal mail.

Pressure Concerns
I believe there is a problem with my water pressure.

	Water pressure too high
	Water pressure too low

Click here for information on water pressure.

SAWS will contact you within ten (10) business days to arrange an inspection appointment.

Other High Bill Concerns

SAWS will contact you within ten (10) business days to discuss your issue.


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