In March 2020 as part of our COVID-19 response, SAWS halted water service shutoffs for non-payment. Now that things are returning to normal, SAWS will resume service disconnections beginning in October 2021 for customers with large past-due balances. Late fees on current charges only also will resume in August.
But our goal remains the same: to keep your water on.
If you’re unable to pay your total account balance, a payment plan will prevent your water service from being disconnected while giving you more time to pay.
- Visit saws.org/arrangement and choose a payment option. The total account balance will be divided into equal, affordable monthly payments.
- Need more time? Call 210-704-7297 to discuss other payment options.
- Each month, you will need to pay the payment arrangement amount PLUS your current monthly charges by the bill’s due date.
You may also qualify for our need-based assistance programs. For complete details on payment options, visit saws.org/getcurrent or call 210-704-SAWS (7297).