In 2024, SAWS updated several drought rules. The changes included a new process for water waste violations. Previously, water waste citations went through a municipal court process. Now, the enforcement process is conducted by SAWS, eliminating the need to appear in court. Customers who disagree have an opportunity to appeal through a committee of non-SAWS employees. This change ensures that all customers, regardless of their service location, are subject to the same rules.
SAWS established the Dispute Resolution Committee to provide an independent third-party review of escalated water waste violations. If you are interested in serving and have questions about the DRC, contact the staff liaison at wateringviolation@saws.org.
3 – 4 p.m.
This meeting is being held in a virtual state with a quorum of DRC members in attendance via WebEx link.
Application for Dispute Resolution Committee
SAWS is currently seeking applications from customers who are interested in serving on the Dispute Resolution Committee.
