SAWS News: Main Break Season Is Here
Aquifer Beaker

Edwards Aquifer

Aquifer Level 678.8'
7/17/19 - Official

The Edwards aquifer and its catchment area in the San Antonio region is about 8,000 square miles and includes all or part of 13 counties in south-central Texas.

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Year-Round Watering Hours

Watering with an irrigation system or sprinkler is allowed any day of the week before 11 a.m. or after 7 p.m.

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Aquifer Level 678.8 | Year-Round Watering Hours

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Main Break Season Is Here

Lend a hand by reporting breaks 24/7 to 210-704-SAWS

imageDrought restrictions aren’t the only thing making a comeback this summer. Main break season has also arrived.

It’s a common sight this time of year: water bubbling up through the pavement or spewing high like a geyser. They’re called main breaks. And the 100-degree temperatures, lack of rain and increased water use are the usual culprits.

The dry, hot weather causes the soil to shift and contract. This, in combination with higher amounts of water pushing through lines, can lead to an increased number of leaks and main breaks in the water pipes.

San Antonio Water System crews have been mobilized to repair and respond to main breaks — and SAWS is also asking for your help to identify and report them this summer.

Reporting a main break is simple. Just call 210-704-SAWS (7297) and provide the following information:

  • Address or nearest cross street and intersection of the break.
  • Amount of water flowing (heavy, moderate or light).
  • Whether the break is adversely affecting the public, traffic or a critical facility such as a hospital or school.

When a main break is reported, SAWS coordinators are sent out to each incident as quickly as possible to prioritize — or triage — the situation depending on its size, location and potential for damage. So a gushing leak from a 48-inch main that’s causing a traffic hazard will likely be repaired within hours, while a trickle from an 8-inch residential line may have to wait a few days.

When SAWS crews are dispatched to the site, they must:

  • Identify and isolate the exact location of the break to minimize service interruption to the immediate area.
  • Locate all underground utilities in the area, including natural gas, electrical, telephone and Internet, to ensure public and employee safety and prevent damage to property in the area.
  • Ensure the appropriate staff and equipment are onsite to efficiently repair the break.
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