In October, SAWS resumed disconnecting water service to customers with past-due accounts. The good news? Our COVID-19 relief plan can keep your water turned on and give you more time to pay your past-due balance.
Many residential customers who owe less than $2,000 have been automatically enrolled in a 48-month payment plan to keep their water service from being disconnected.
If you were automatically enrolled, you should have already received a letter from SAWS explaining the payment plan. Details will also appear on your next SAWS bill.
Not on a SAWS payment plan yet? Here’s what you need to do:
- Visit saws.org/getcurrent and choose the “payment plan” option.
- Follow the prompts to sign up for a payment plan online. Your total account balance will be divided into equal, affordable monthly payments.
- Need more time? Call 210-704-SAWS (7297) to discuss options.
Please don’t miss a payment.
If you’re enrolled in a payment plan and you miss a payment, the agreement is considered broken. That means the entire amount is due and your water could be disconnected.
Owe more than $2,000? And what about commercial and multifamily accounts?
Call us at 210-704-SAWS (7297) to discuss customized options to avoid disconnection.
If you’re still having trouble paying your bill, you may qualify for need-based assistance from SAWS or our partner agencies. Visit saws.org/getcurrent and select the “financial assistance” option or call 210-233-CARE (2273).